Wednesday, April 29, 2015

Cox vs AT&T

When I moved into my apartment in April, 2014, I was informed by the apartment manager that only Cox serviced this area for internet and TV. After awhile, I found out that AT&T also served the apartment. However, I never checked the prices of AT&T to compare to the Cox prices.

A couple of days ago I received an email from Cox advising that their price for TV and internet was going up from $115 to $150 a month. Wow, I thought! That sure is a gigantic increase! When I phoned Cox and tried to bargain, Cox was not interested in bargaining with me.

There is an AT&T store not too far away. So, I biked over there to pay them a visit. It turns out that AT&T does service my address. And the price for internet and TV is only $92. That is less than my old Cox monthly price.

This morning the AT&T installer came to set up my new internet and TV service. It works really good. And the channel guide is much superior to Cox.

When I phoned Cox to cancel my services, they wanted to know why? I replied, "Because you raised my price from $115 to $150."

The lady on the phone from Cox asked me to wait a moment while she checked the prices. When she returned, she told me that I could get my TV and internet service for the old price of $115.

"Sorry!", I told her. "Too little and too late." What nerve they have!!






5 comments:

  1. Good job George! This story gets repeated all the time. They won't give you the lower rate until you threaten to actually leave.

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  2. Yes, sir! I am glad you told them. I used to deal with Direct TV. I had the same experience. Amazing what they can do when they think it is to their benefit. That reminds me. I need to call AT& T. They have all kinds of discounts that nobody knows about until I call & tell them I might have to cancel because their rate is too high. I even have a name & number to call from the last time!

    Meanwhile, I say again, Good for you!

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  3. Never fails that they think they can "do better" AFTER you've already changed. Nice going.

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  4. George...any word on Weng?

    ReplyDelete

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